Returns & replacements

Made for you, so custom charts are final sale

Every chart is printed after you order it. You choose the water, the palette, the lettering and the size, and we make that one piece for you — nothing sits on a shelf. Because a chart of your harbor in your colors can't be sold to anyone else, custom charts aren't returnable for a change of mind.

That's the trade for made-to-order work, and we'd rather say it plainly up front than surprise you afterward. Before you buy, the Studio shows you the exact chart in the exact colors you'll receive — what's on screen is the file we print.

If it arrives wrong or damaged, we replace it

This part has no conditions. If your chart shows up damaged, if the print is flawed, or if we sent the wrong thing, we make a new one and ship it free. You don't send anything back and you're not charged again.

Email orders@shearwaternautical.com within 30 days of delivery with a photo of the problem. A quick snapshot is enough — we're not going to make you prove anything.

Cancelling an order

You can cancel for a full refund any time before your chart goes to the printer. That's usually a short window — often just a few hours — because we send orders to the press quickly. Email orders@shearwaternautical.com and we'll stop it if it hasn't started.

Once it's printing we can't pull it back, but the paragraph above still applies if anything's wrong with what arrives.

Apparel and non-custom items

Anything that isn't made to order — hats, shirts, and other stock items — can be returned within 30 days if it's unworn and in its original condition. Email us first and we'll send return instructions. Refunds go back to your original payment method once we receive it.

Return shipping is on you unless the item was defective or we sent the wrong size.

Delivery problems

If tracking says delivered and it isn't there, tell us. We'll open a claim with the carrier and sort it out. You shouldn't have to fight a shipping company over something you bought from us.

If a package comes back because the address was wrong, we'll reship it once you confirm the correct address — you'll only pay shipping the second time.

How to reach a person

Email orders@shearwaternautical.com. A real person reads it and you'll hear back within one business day.